Shipping policy

Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Destinations
Smart Snooze currently ships to the United States and Canada.

Estimated Delivery Times
United States: 3–5 business days
Canada: 5–7 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other circumstances outside our control.

Shipping Rates
United States and Canada: Free shipping on all orders over $50. A flat rate of $4.99 applies to orders under $50.

Order Tracking
Once your order has shipped you will receive an email containing your tracking number. You can use this to monitor your delivery through the carrier's website.

Delays
Smart Snooze is not responsible for shipping delays caused by carriers, customs processing, weather events, or any other circumstances beyond our control. If your order has not arrived within 10 business days of your estimated delivery date please contact us at support@smart-snooze.com and we will investigate immediately.

Lost or Damaged Orders
If your order arrives damaged or is confirmed lost by the carrier please contact us within 7 days of the expected delivery date at support@smart-snooze.com. We will work with you to resolve the issue as quickly as possible.

Contact
For any shipping related questions please reach out to us at support@smart-snooze.com