Get in Touch
We're real people.
Talk to us.
A question about an order, a product recommendation, or just want to know more about the sleep system — we're here.
Email Us
support@smart-snooze.com
For orders, returns, and general questions
We respond within 24 hours
Order Support
Track your order anytime
Use your order confirmation email to track delivery. US: 3–5 days. Canada: 5–7 days.
Returns & Refunds
30-day no-questions return policy
Not sleeping better? We'll make it right. Email us and we'll take care of the rest.
Support Hours
Monday – Friday
9:00 AM – 6:00 PM CET. We aim to respond to all messages within one business day.
Send us a message
Fill in the form below and we'll get back to you within 24 hours.
Quick Answers
Frequently asked questions
How long does shipping take?
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We ship to the United States and Canada. US orders typically arrive in 3–5 business days. Canadian orders typically arrive in 5–7 business days. You'll receive a tracking number by email as soon as your order ships.
What is your return policy?
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We offer a 30-day return policy on all products. If you're not sleeping better, contact us at support@smart-snooze.com and we'll arrange a return and full refund — no questions asked.
Can I change or cancel my order?
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We process orders quickly, but contact us immediately at support@smart-snooze.com if you need to make a change. We'll do our best to accommodate requests before the order is dispatched. Once shipped, we cannot cancel but you can return it under our 30-day policy.
My item arrived damaged. What do I do?
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Please contact us within 7 days of delivery at support@smart-snooze.com with your order number and a photo of the damage. We'll send a replacement or issue a full refund immediately — no need to return the damaged item.
Which products should I start with?
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If you struggle to fall asleep, start with the Bluetooth Sleep Mask and White Noise Machine — they address the two most common causes of sleep onset issues. If you wake up in the night, try the Cooling Weighted Blanket. If you want to measure your improvement, add the Sleep Tracking Ring.
Do you ship outside the US and Canada?
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Currently we ship exclusively to the United States and Canada. We're working on expanding to additional regions. Sign up for our email list to be notified when we ship to your country.